Shipping Policy

Thank you for shopping at Saflivo (https://saflivo.shop). We are dedicated to providing fast and reliable delivery services across India. Please review our shipping policy terms below.

1. Order Processing Time

All orders are verified, packed in protective leak-resistant packaging, and dispatched within 1 to 2 business days (Monday through Saturday, excluding public holidays). Orders placed on Sundays or holidays are processed on the next operational business day.

You will receive an order confirmation email and SMS containing your live tracking information once your package has been handed over to the courier partner.

2. Delivery Timeframes across India

We work with reputable logistics partners including Bluedart, Delhivery, XpressBees, Ekart, and Shadowfax to ensure safe and timely delivery:

• Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 2 to 4 business days.
• Tier 2 & Tier 3 Cities / State Capitals: 3 to 6 business days.
• Rest of India / Rural Areas: 5 to 7 business days.

Delivery timelines are estimated and may occasionally vary due to external factors such as weather conditions, festive volume surges, or regional transit restrictions.

3. Shipping Charges

• Prepaid Orders (UPI, Cards, NetBanking): Free Shipping on all orders across India.
• Cash on Delivery (COD) Orders: Free shipping or nominal handling charge as displayed during checkout.

4. Order Tracking

Once dispatched, a tracking link is sent to your registered email address and mobile number via SMS. You can monitor your shipment status in real time. If you experience difficulty tracking your parcel, contact our support team at support@saflivo.shop.

5. Address Accuracy & Delivery Attempts

Please ensure your complete delivery address, pin code, landmark, and phone number are entered accurately during checkout. Our courier partners will attempt delivery up to 3 times before returning the parcel to our warehouse.

6. Damaged or Leaking Shipments

Every bottle of Saflivo Bathroom Cleaner is fitted with an airtight seal and trigger lock to prevent leakage. If your package arrives damaged or leaking, report it to our support desk within 48 hours at support@saflivo.shop with photographs for an immediate free replacement.