Privacy Policy

This Privacy Policy describes how Saflivo (https://saflivo.shop) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit or make a purchase on Saflivo, we collect information necessary to fulfill your orders:

• Contact & Shipping Details: Name, shipping address, billing address, email address, and mobile phone number.
• Payment Details: Transaction identifiers and payment status handled through secure, encrypted payment gateway partners. We do not store raw card numbers, CVVs, or bank netbanking passwords on our servers.
• Device Information: IP address, browser type, device details, and interaction records collected through standard session cookies.

2. How We Use Your Information

We use the collected information for the following operational purposes:

• Processing, fulfilling, packing, and shipping your product orders.
• Sending transactional emails, SMS alerts, order confirmations, and tracking links.
• Providing customer support and processing product replacements, returns, or refunds.
• Preventing fraud and verifying Cash on Delivery orders.
• Maintaining and improving website functionality and loading performance.

3. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties. We share information only with trusted service providers who assist us in our regular business operations:

• Delivery Partners: Courier companies (Bluedart, Delhivery, XpressBees, Ekart, Shadowfax) for parcel shipping and delivery.
• Payment Gateways: PCI-DSS certified payment aggregators for secure payment processing.
• Legal Authorities: When required to comply with applicable laws, legal processes, or lawful governmental requests.

4. Cookies & Data Security

Our website uses essential cookies to keep track of items in your shopping cart and remember your preferences during checkout. We employ standard 256-bit SSL/TLS encryption across our entire website (https://saflivo.shop) to protect your personal details during transmission.

5. Your Rights & Access

You have the right to request access to the personal data we hold about you, or to request its correction or deletion. For any privacy-related questions or data requests, contact us at support@saflivo.shop.